Privacy policy

MotoGirl Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from motogirl.co.uk (the “Site”).

MotoGirl Ltd is responsible for managing your personal information in line with UK data protection laws.

1. Personal Information We Collect

When you use our Site, we may collect the following types of personal information:

Information You Provide

When you place an order, contact us, or register with us, we may collect:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order details

  • Payment information (processed securely by third-party providers)

This is referred to as Order Information.

Information Collected Automatically

When you browse our Site, we may automatically collect technical data including:

  • IP address

  • Browser type and device information

  • Time zone and approximate location

  • Pages or products viewed

  • How you interact with our website

This is referred to as Device Information.

2. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Ensure the Site functions correctly

  • Improve your browsing experience

  • Analyse traffic and performance

  • Deliver relevant advertising (where consent is given)

Cookies may include:

  • Functional cookies

  • Analytics cookies

  • Marketing cookies

You can manage or disable cookies through your browser settings.
For more information, visit: www.allaboutcookies.org

Where required by law, we will ask for your consent before placing non-essential cookies.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders

  • Take payment and arrange delivery

  • Provide invoices and order confirmations

  • Communicate with you about your purchase

  • Provide customer support

  • Screen for fraud and protect against misuse

  • Improve our website, services, and marketing

If you have opted in, we may also send you marketing emails.
You can unsubscribe at any time.

4. Lawful Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following lawful bases:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications and optional cookies

  • Legal obligation – for tax, accounting, and regulatory compliance

5. Sharing Your Personal Information

We only share your personal information with trusted third parties where necessary, including:

Shopify

Our online store is hosted by Shopify.
Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

Payment Providers

Payments are processed securely by third-party gateways.
MotoGirl does not store card details.

Delivery Partners

We share delivery details with couriers to fulfill your order.

Analytics Services

We use Google Analytics to understand how customers use our Site.
Google Privacy Policy:
https://policies.google.com/privacy
Opt-out tool:
https://tools.google.com/dlpage/gaoptout

6. Marketing and Behavioural Advertising

We may use your information to provide relevant advertisements, where permitted.

You can opt out via:

7. International Data Transfers

Some of our service providers may process data outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses

  • Secure processing agreements with providers

8. Your Rights Under UK GDPR

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to certain types of processing

  • Request restriction of processing

  • Request transfer of your data (data portability)

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil your order

  • Maintain business and accounting records

  • Meet legal or regulatory obligations

You may request deletion of your information where applicable.

10. Complaints (ICO)

If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Email: info@motogirl.co.uk

MotoGirl Ltd
Unit 17, Sanderson Way
Tonbridge, Kent
TN9 1QF
United Kingdom