Refund policy

Returns Window

We accept returns within 30 days of purchase.

If 30 days have passed, unfortunately we are unable to offer a refund or exchange.

We recommend checking your items as soon as they arrive to ensure the correct sizing and that there are no faults.

UK Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.

Under the Consumer Contracts Regulations, UK customers have the right to cancel an online order within 14 days of receiving their goods, even if the item is not faulty, provided the items are returned unused, unworn, and in their original condition.

Under the Consumer Rights Act 2015, goods must be:

As described
Of satisfactory quality
Fit for purpose

If an item is found to be faulty, you may be entitled to a repair, replacement, or refund depending on the circumstances.

Returns, Exchanges & Refunds

We hope you love your MotoGirl purchase, but if something isn’t quite right, you may return your item within 30 days of purchase for either an exchange or a refund, provided it meets the return conditions below.

How to Return an Item

To request a return, exchange, or refund:

Complete the Return & Exchange form included in your parcel
(or include a note with your name, order number, and whether you would like an exchange or refund)
Securely package the item, ensuring all tags, labels, and armour are included
Return the parcel to us using a tracked service

Please note:

Customers are responsible for return shipping costs
Original shipping costs are non-refundable

Refund Processing

Once your return has been received and inspected, we will email you to confirm approval or rejection.

If approved:

Refunds will be processed within 7 days
A credit will automatically be applied to your original payment method

Stock Availability for Exchanges

Exchanges are subject to stock availability.
If the requested replacement item cannot be supplied within 10 working days, we may offer a refund instead and will contact you first.

MotoGirl cannot exchange items for different products.
If you would like a different item, please return your purchase for a refund and place a new order.

Return Address

Please return items to:

MotoGirl Ltd
Unit 17, Orchard Business Centre
Sanderson Way
Tonbridge, Kent
TN9 1QF
United Kingdom

International Returns

If returning from outside the UK, parcels must be declared as:

“Returned Goods”

This helps prevent customs delays or additional charges.
MotoGirl cannot be responsible for customs fees caused by incorrect declarations.

Please note: if any customs duties, handling fees, or additional charges are incurred because the parcel is not correctly declared as “Returned Goods,” MotoGirl reserves the right to deduct these costs from your refund.

Return Conditions

To be eligible for a return:

Items must be unused, unworn, and in the same condition as received
All original packaging, labels, and tags must be intact
Returns must include all armour
Proof of purchase is required

We strongly recommend using a tracked and signed-for delivery service, as we cannot issue refunds for items lost in transit.

Faulty Items & Manufacturing Defects (1-Year Warranty)

All MotoGirl products are manufactured to the highest standards.

We offer a 1-year warranty from the date of purchase covering genuine manufacturing defects only.

What Qualifies as a Fault?

A warranty claim applies only where an item has developed a fault due to a defect in materials or workmanship.
Items cannot be returned under warranty unless an actual manufacturing fault is present.

If you believe your item is faulty, please contact us first with details and photographs so we can assess the issue before a return is arranged.