Return for an Exchange
You have 14 days to return for an exchange. Please include the completed Return and Exchange form received within your parcel, if you do not have a form, just insert a note with instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Exchanges outside of the UK will be asked to pay a reduced postage cost for their replacement item. We will cover the postage cost to send your exchange.
Return for a Refund
Ensure you complete the Returns form included in your package, post the item back with all bags, labels and protectors. The item needs to be in "new" condition and suitable for resale. Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund. Note Shipping costs are non-refundable.
Paypal Refunds: 1-5 business days
Credit/Debit Card: 1-15 business days
Use Royal Mail or Evri, cost for sending up to 2kg around £3.50 to return.
Return Address:
MotoGirl Ltd
17 Orchard Business Centre
Sanderson Way
Tonbridge
Kent
TN9 1QF
